Terms & Conditions

Welcome to CasinoPro ("we", "us", "our", or "the Company"). These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and services (collectively, the "Services").

By creating an account, accessing, or using our Services, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our Services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the Services after any changes constitutes acceptance of the new Terms.

In these Terms, unless the context requires otherwise:

• • "Account" means the personal account created by you to access our Services.
• • "Player" or "You" means any person who creates an account and uses our Services.
• • "Bonus" means any promotional offer, free spins, or bonus funds provided by us.
• • "Deposit" means funds transferred by you to your Account for the purpose of gambling.
• • "Withdrawal" means funds transferred from your Account to your designated payment method.
• • "Game" means any casino game, slot, table game, or live dealer game available on our platform.
• • "Wagering Requirements" means the number of times you must wager bonus funds before withdrawal.

3.1 Eligibility

To create an account, you must:

• ✓ Be at least 18 years old or the legal age of majority in your jurisdiction
• ✓ Reside in a jurisdiction where online gambling is legal
• ✓ Provide accurate, current, and complete information
• ✓ Not be self-excluded or prohibited from gambling
• ✓ Act on your own behalf and not on behalf of any third party

3.2 Account Restrictions

• ✗ You may only have ONE account. Multiple accounts will be closed and funds forfeited.
• ✗ You cannot transfer, sell, or share your account with anyone.
• ✗ You are responsible for maintaining the confidentiality of your login credentials.

3.3 Verification

We require identity verification (KYC - Know Your Customer) before processing withdrawals. You must provide valid identification documents, proof of address, and proof of payment method. Failure to provide requested documents may result in account suspension and withdrawal delays.

4.1 Deposits

• • Minimum deposit: $10 (may vary by payment method)
• • All deposits are final and non-refundable
• • You must use a payment method in your own name
• • We do not charge deposit fees, but your payment provider may
• • Deposits are typically instant, but may take up to 24 hours

4.2 Withdrawals

• • Minimum withdrawal: $20
• • Maximum withdrawal: $5,000 per day (higher for VIP players)
• • Withdrawals must be made to the same payment method used for deposits
• • Processing time: 24-48 hours after verification
• • You must wager your deposit at least once before withdrawal (AML requirement)
• • Bonus funds must meet wagering requirements before withdrawal

4.3 Fees

We do not charge fees for deposits or withdrawals. However, your payment provider, bank, or cryptocurrency network may charge their own fees. Currency conversion fees may apply for transactions in currencies other than your account currency.

5.1 General Bonus Terms

• • All bonuses are subject to wagering requirements (typically 35x)
• • Maximum bet with bonus funds: $5 per spin/hand
• • Bonuses expire after 30 days if wagering is not completed
• • Only one bonus can be active at a time
• • We reserve the right to void bonuses if terms are breached
• • Bonus abuse will result in forfeiture of bonus and winnings

5.2 Game Contributions

Different games contribute differently to wagering requirements:

• • Slots: 100%
• • Table Games: 10-20%
• • Live Casino: 10%
• • Video Poker: 10%
• • Some games may be excluded entirely

5.3 Withdrawal Restrictions

You cannot withdraw bonus funds until wagering requirements are met. When you request a withdrawal with an active bonus, the bonus amount will be deducted from your balance. Maximum withdrawal from no-deposit bonuses is typically $100.

6.1 Fair Play

All games use certified Random Number Generators (RNG) to ensure fair and random outcomes. We prohibit:

• • Use of bots, scripts, or automated software
• • Collusion with other players
• • Exploitation of software errors or bugs
• • Any form of cheating or fraudulent activity
• • Irregular playing patterns designed to abuse bonuses

6.2 Game Malfunctions

In the event of a game malfunction, all affected bets and payouts are void. We will investigate and resolve disputes fairly. If a game disconnects during play, your bet remains valid and will be settled according to the game outcome.

6.3 Betting Limits

Each game has minimum and maximum betting limits. We reserve the right to adjust limits at any time. VIP players may have access to higher limits.

6.4 Winnings

All winnings are credited to your account balance immediately. Large wins may be subject to additional verification. Progressive jackpot wins are paid according to the game's specific rules.

We are committed to promoting responsible gambling. We provide tools to help you stay in control:

• • Deposit limits (daily, weekly, monthly)
• • Loss limits
• • Session time limits
• • Reality checks
• • Take a break (24 hours to 6 months)
• • Self-exclusion (6 months to permanent)

If you believe you have a gambling problem, please contact GamCare (0808 8020 133) or visit our Responsible Gaming page for more resources.

8.1 Data Protection

We collect, process, and store your personal data in accordance with our Privacy Policy and applicable data protection laws (GDPR, etc.). Your data is encrypted using 256-bit SSL technology.

8.2 Information We Collect

• • Personal information (name, address, date of birth)
• • Contact information (email, phone number)
• • Payment information (encrypted and not stored in full)
• • Gaming activity and transaction history
• • Device and browser information
• • IP address and location data

8.3 How We Use Your Data

• • To provide and improve our Services
• • To verify your identity and prevent fraud
• • To process transactions and payments
• • To comply with legal and regulatory requirements
• • To send promotional communications (with your consent)
• • To detect and prevent problem gambling

8.4 Your Rights

You have the right to:

• • Access your personal data
• • Correct inaccurate data
• • Request deletion of your data (subject to legal obligations)
• • Object to processing of your data
• • Withdraw consent for marketing communications

All content on our website, including but not limited to text, graphics, logos, images, software, and games, is the property of CasinoPro or our licensors and is protected by copyright, trademark, and other intellectual property laws.

9.1 Restrictions

You may not:

• • Copy, reproduce, or distribute any content without permission
• • Modify, reverse engineer, or decompile our software
• • Use our trademarks or branding without authorization
• • Create derivative works based on our content
• • Frame or mirror any part of our website

9.2 License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only. This license terminates if you breach these Terms.

10.1 Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our Services.

10.2 Disclaimer

Our Services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our Services will be uninterrupted, error-free, or secure.

10.3 Dispute Resolution

If you have a complaint, please contact our customer support team first. We will attempt to resolve disputes amicably within 30 days. If unresolved, you may refer the matter to our Alternative Dispute Resolution (ADR) provider or the relevant regulatory authority.

10.4 Governing Law

These Terms are governed by the laws of Malta. Any disputes will be subject to the exclusive jurisdiction of the courts of Malta.

11.1 Termination by You

You may close your account at any time by contacting customer support. You must withdraw any remaining balance before closure. Self-excluded accounts cannot be reopened during the exclusion period.

11.2 Termination by Us

We may suspend or terminate your account immediately if:

• • You breach these Terms
• • You provide false or misleading information
• • You engage in fraudulent or illegal activity
• • You have multiple accounts
• • You abuse bonuses or promotions
• • You are located in a restricted jurisdiction
• • Required by law or regulatory authority

11.3 Consequences of Termination

Upon termination, your access to the Services will be revoked. Any remaining balance will be returned to you (minus any amounts owed to us), except in cases of fraud or breach of Terms where funds may be forfeited.

12.1 Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified via email or website notification. Continued use of our Services after changes constitutes acceptance.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

12.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights and obligations to any third party without your consent.

12.5 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and CasinoPro.

12.6 Contact Information

If you have any questions about these Terms, please contact us:

• • Email: legal@casinopro.com
• • Live Chat: Available 24/7
• • Address: Level 3, Portomaso Business Tower, St. Julians STJ 4011, Malta