Privacy Policy
We are committed to protecting your personal data and respecting your privacy
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1. Introduction
CasinoPro ("we", "us", "our", or "the Company") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and services (collectively, the "Services").
This policy applies to all users of our Services and should be read in conjunction with our Terms and Conditions.
We are committed to compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other applicable data protection laws.
Important:
By using our Services, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree, please do not use our Services.
2. Data Controller
CasinoPro is the data controller responsible for your personal data. Our details are:
- Company Name: CasinoPro Limited
- Registration Number: C12345
- Registered Address: Level 3, Portomaso Business Tower, St. Julians STJ 4011, Malta
- Email: privacy@casinopro.com
- Data Protection Officer: dpo@casinopro.com
3. Information We Collect
We collect various types of information to provide and improve our Services:
Personal Information
- âĸ Full name
- âĸ Date of birth
- âĸ Gender
- âĸ Nationality
- âĸ Address (residential)
- âĸ Government-issued ID number
Contact Information
- âĸ Email address
- âĸ Phone number
- âĸ Postal address
- âĸ Preferred language
Financial Information
- âĸ Payment method details
- âĸ Transaction history
- âĸ Deposit and withdrawal records
- âĸ Bonus and promotion usage
Gaming Activity
- âĸ Games played
- âĸ Betting history
- âĸ Win/loss records
- âĸ Session duration
- âĸ Gameplay patterns
Technical Data
- âĸ IP address
- âĸ Device information
- âĸ Browser type and version
- âĸ Operating system
- âĸ Location data
- âĸ Cookies and tracking data
Verification Documents
- âĸ Passport or ID card
- âĸ Proof of address
- âĸ Proof of payment method
- âĸ Source of funds documentation
4. How We Use Your Data
We use your personal data for the following purposes:
đŽ Service Provision
- âĸ Create and manage your account
- âĸ Process deposits and withdrawals
- âĸ Provide access to games and features
- âĸ Process bets and pay out winnings
â Verification & Compliance
- âĸ Verify your identity and age (KYC)
- âĸ Comply with legal and regulatory requirements
- âĸ Prevent fraud, money laundering, and illegal activities
- âĸ Detect and prevent problem gambling
đ§ Communication
- âĸ Send account notifications and updates
- âĸ Respond to your inquiries and support requests
- âĸ Send promotional offers (with your consent)
- âĸ Provide customer service
đ Analytics & Improvement
- âĸ Analyze usage patterns and preferences
- âĸ Improve our Services and user experience
- âĸ Develop new features and games
- âĸ Conduct market research
đĄī¸ Security & Protection
- âĸ Protect against fraud and abuse
- âĸ Ensure platform security and integrity
- âĸ Enforce our Terms and Conditions
- âĸ Resolve disputes and legal claims
5. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- â Contractual Necessity: Processing is necessary to perform our contract with you (providing gambling services).
- â Legal Obligation: Processing is required to comply with legal obligations (KYC, AML, tax reporting).
- â Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, service improvement).
- â Consent: You have given explicit consent for marketing communications and cookies.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.
SSL Encryption
256-bit SSL encryption for all data transmission
Secure Servers
Data stored on secure servers with restricted access
Firewall Protection
Advanced firewall systems to prevent unauthorized access
Regular Audits
Regular security audits and vulnerability assessments
Access Controls
Strict access controls and authentication protocols
Data Backup
Regular encrypted backups to prevent data loss
Security Notice:
While we implement robust security measures, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:
- âĸ Active Accounts: Data is retained while your account is active and for a reasonable period after closure.
- âĸ Legal Requirements: We retain data for at least 5 years after account closure to comply with AML and tax regulations.
- âĸ Dispute Resolution: Data may be retained longer if required for legal claims or disputes.
- âĸ Self-Exclusion: Data for self-excluded players is retained permanently to prevent re-registration.
After the retention period expires, we securely delete or anonymize your personal data.
9. Your Rights
Under GDPR and other data protection laws, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct any inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data (subject to legal obligations)
Right to Restriction
Restrict processing of your personal data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Object
Object to processing of your data for marketing or other purposes
Right to Withdraw Consent
Withdraw consent for data processing at any time
Right to Complain
Lodge a complaint with your local data protection authority
How to Exercise Your Rights:
To exercise any of these rights, please contact our Data Protection Officer at dpo@casinopro.com. We will respond within 30 days.
11. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located.
We ensure that such transfers are protected by appropriate safeguards, including:
- âĸ Standard Contractual Clauses approved by the European Commission
- âĸ Adequacy decisions recognizing equivalent data protection standards
- âĸ Binding Corporate Rules for intra-group transfers
- âĸ Your explicit consent where required
12. Children's Privacy
Our Services are not intended for individuals under 18 years of age (or the legal age of majority in your jurisdiction). We do not knowingly collect personal data from minors.
If we become aware that we have collected data from a minor, we will take immediate steps to delete such information and close the account.
Parents or guardians who believe their child has provided us with personal data should contact us immediately at privacy@casinopro.com.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
Material changes will be notified to you via:
- âĸ Email notification to your registered email address
- âĸ Prominent notice on our website
- âĸ In-app notification
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our Services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
đ§ Email
General Privacy Inquiries:
privacy@casinopro.comData Protection Officer:
dpo@casinopro.comđ Postal Address
CasinoPro Limited
Data Protection Officer
Level 3, Portomaso Business Tower
St. Julians STJ 4011
Malta
đŦ Live Chat
Available 24/7 for immediate assistance
đī¸ Supervisory Authority
You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.
Your Privacy is Protected
We are committed to protecting your personal data and respecting your privacy rights